Key Responsibilities

- Analyze, troubleshoot, and resolve complex application and infrastructure issues escalated from initial monitoring lines.

- Monitor and maintain servers and apply crucial patching and infrastructure upgrades.

- Actively participate and drive technical resolutions during Major Incident Management (MIM) situations.

- Operate, maintain, and configure advanced infrastructure and application monitoring tools.

- Look for continuous improvement.

- Anticipate and track operational risks and provide solutions.

- Manage day-to-day IT Ops business: coordinate IT operational tasks (incidents, problems, vulnerabilities), changes and releases with internal IT colleagues, providers, and business users.

- Perform administrative tasks within SLAs and KPIs.

- Collaborate and consult with projects with focus on ITCM, observability, and a smooth transition into operations.

- Multiple one-week on-call shifts distributed across the year.

Requirements

- Tertiary- or university degree in IT, Business and Information Systems Engineering or work experience.

- Solid know-how and experience in basic infrastructure, client/server technologies,



databases, web services, Windows Services, Cloud and IT Security.

- Cloud & Platforms: Strong expertise in Microsoft Azure services, Cloud Infrastructure, and containerized environments (AKS - Azure Kubernetes Service).

- Operating Systems: Proficient in managing and troubleshooting Linux Systems.

- Data & Observability: Hands-on experience with Elastic, Kibana, Grafana, and writing/optimizing SQL queries.

- Processes: Strong adherence to ITIL frameworks and processes, operating smoothly in Agile, SAFE, and DevOps environments.

- Basic know-how and experience in observability. Working knowledge in Elastic, Kibana, Grafana and Atlassian Tool - JIRA knowledge

- Very positive analytical and problem-solving skills.

- Right mindset to learn and understand how interfaces are working

- Fluent in English, German is an advantage.

- Good communication skills.

- Flexible, able to work independently and under pressure.

- ITIL V3 or V4 foundation.

- Strong team player.

📌 It Support Engineer (Bengaluru)
🏢 PERSOL
📍 Bengaluru