- Handle incidents, service requests, and changes for Azure infrastructure (networking, VMs, connectivity) and AVD/endpoint environments, working within the team's ITSM tooling (Ivanti/Azure DevOps)

- Own or share ticket queues, ensuring SLAs are met and escalating appropriately

- Monitor infrastructure and AVD workplace health (performance, availability, session host issues) and respond to alerts

- Perform routine operational tasks: patching, session host image updates, FSLogix profile management, capacity/scaling checks

- Serve as the primary point of contact during European non-business hours, ensuring operational coverage and coordination of support escalations.

- Maintain and improve runbooks and knowledge base articles to reduce reliance on individual team members

- Support change and problem management processes, including root-cause analysis for recurring issues

- Collaborate daily with the Denmark and Gdansk-based team members on handovers and shared incidents

Requirements

- Hands-on operational experience with Microsoft Azure infrastructure (networking, VMs, Entra ID)





- Hands-on experience administering or supporting Azure Virtual Desktop (host pools, session hosts, FSLogix) or Citrix, plus endpoint management (Intune or similar)

- Working knowledge of ITSM processes: incident, problem, and change management

- Good English communication skills, written and spoken — this team operates daily across Denmark, Poland, and India, so clear, professional communication is essential

- Comfort working in and around an established environment — the patience to understand how things are set up before changing them

- Willingness to work hours that overlap with European team members for handovers and on-call

- Bonus: experience in a Global Capability Center (GCC) or MSP operations environment, or in shipping/logistics.

Benefits

- Virtualization & EUC: Citrix, VMware, Azure Virtual Desktop, Nerdio Manager for AVD

- Endpoint: Intune

- Network: Azure Network, Client Network, Server Network

- Infrastructure: Server Management, Storage, Backup

- Monitoring: Zabbix, Azure Monitor

- Automation: PowerShell

- ITSM: Ivanti, Azure DevOps

📌 IT Infrastructure Specialist (Bengaluru)
🏢 Talentfleet Solutions
📍 Bengaluru