Key Responsibilities

- Handle IT incidents service requests via ticketing tools

- Perform L1 troubleshooting (hardware, software, network basics)

- Manage L2 issues (VPN, access, email, applications)

- Support laptops, printers, and user accounts

- Log, prioritize, and resolve tickets within SLA

- Escalate complex issues and track to closure

- Communicate clearly with end users

- Maintain documentation and follow SOPs

- Basic networking (IP, DNS, VPN, Wi-Fi)

- Windows OS system troubleshooting

- Familiarity with M365 / Google Workspace

- Robust problem-solving and logical thinking

- Good communication (spoken written)

- Ability to prioritize and handle multiple tickets

- Willingness to work in rotational shifts

- Ownership mindset

- Willingness to work in 24/7 rotational shifts

- Strong coordination and teamwork abilities

- Exposure to ticketing tools (JIRA, ServiceNow, Zendesk, etc.)

- Basic understanding of ITIL concepts

- Exposure to production or application support environments

- Ability to prepare basic status reports

Pay: ₹22,000.00 - ₹25,000.00 per month

Advantages

- Health insurance

- Provident Fund

Work Location: In person

📌 IT Helpdesk Engineer (Parel)
🏢 Three Ess Computer Services (I
📍 Parel