– IT Administrator

Department: Information Technology / Administration

Designation: IT Administrator

Location: Chennai / Multiple Store Locations

Industry: Retail – Footwear & Apparel

Job Summary

We are looking for a proactive and technically capable IT Administrator to manage IT infrastructure, CCTV monitoring, system troubleshooting, networking coordination, electronic equipment maintenance, asset tracking, and vendor management across our retail stores and office locations. The candidate will be responsible for ensuring smooth IT operations, timely issue resolution, proper asset control, and effective vendor coordination.

Key Responsibilities

1. CCTV Monitoring & Troubleshooting

- Monitor CCTV systems across stores and office locations to ensure proper functioning.
- Troubleshoot camera, DVR/NVR, recording, and remote-access issues.
- Coordinate with service providers for CCTV installation, repairs, and maintenance.
- Ensure CCTV systems are operational and report recurring issues.

2. IT Systems & Technical Support

- Identify and troubleshoot desktop, laptop, printer, POS system, and other IT-related issues.
- Coordinate with internal teams and external service providers for timely resolution of technical problems.
- Maintain records of IT complaints, service requests, and resolution status.
- Provide technical support to store staff and office employees.

3. Networking Coordination

- Coordinate with internet service providers and networking vendors for connectivity issues.
- Troubleshoot basic LAN, Wi-Fi, router, and switch-related problems.
- Follow up on internet downtime, network installation, and connectivity restoration.
- Ensure stable network connectivity for store operations and office systems.

4. IT Asset Tracking & Management





- Maintain an updated inventory of IT assets, including computers, laptops, printers, CCTV equipment, networking devices, and accessories.
- Track asset allocation, transfers between stores, repairs, replacements, and returns.
- Maintain asset records with serial numbers, locations, assigned users, and warranty details.
- Conduct periodic asset verification and report missing, damaged, or obsolete equipment.

5. Electronic Equipment Maintenance

- Coordinate preventive and corrective maintenance of electronic equipment across stores and offices.
- Ensure timely servicing of CCTV systems, biometric devices, printers, computers, networking equipment, and other electronic devices.
- Track equipment warranties, repair history, and replacement requirements.
- Identify recurring equipment failures and recommend corrective actions.

6. Vendor Coordination & Management

- Coordinate with IT, CCTV, networking, internet, and electronic equipment vendors.
- Raise service requests and follow up until issues are resolved.
- Obtain quotations for repairs, installations, replacements, and maintenance.
- Maintain vendor details, service records, quotations, invoices, and AMC documentation.
- Monitor vendor response time, service quality, turnaround time, and cost effectiveness.

7. Vendor Findings & Reporting

- Document technical issues identified by vendors and the actions recommended.




- Review vendor inspection reports, service reports, and maintenance findings.
- Escalate unresolved issues, repeated failures, and major technical concerns to management.
- Recommend suitable solutions to reduce downtime and maintenance costs.
- Prepare periodic reports on pending complaints, equipment status, vendor performance, and maintenance activities.

Required Skills & Qualifications
- Diploma or degree in IT, Computer Science, Electronics, or a related field.
- 1–3 years of experience in IT administration, technical support, or infrastructure maintenance.
- Basic knowledge of CCTV systems, networking, computer hardware, and electronic equipment.
- Good coordination, follow-up, documentation, and problem-solving skills.
- Ability to coordinate with multiple vendors and support multiple store locations.
- Proficiency in MS Excel, email communication, and inventory management.
- Willingness to travel to stores and office locations whenever required.

Key Performance Indicators (KPIs)
- Timely resolution of IT and CCTV complaints.
- Reduction in system downtime and recurring technical issues.
- Accuracy of IT asset inventory and tracking.
- Timely completion of preventive maintenance.
- Vendor response time and service quality.
- Timely closure of pending service requests.
- Effective control of repair, maintenance, and replacement costs.

Preferred Candidate: A hands-on professional who can independently coordinate IT support and maintenance activities across multiple retail outlets while ensuring minimum disruption to store operations. Pay: ₹25,000.00 - ₹30,000.00 per month

Perks

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 IT AND SYSTEM ADMIN (Ambattur)
🏢 Comfy Shoemakers Private
📍 Ambattur