Location: Mahadevapura

1. Job Purpose

To manage and drive the complete vehicle insurance business across all dealership units, including new vehicle insurance, policy renewals, insurance revenue, customer retention, and coordination with insurance companies. The role is responsible for achieving insurance business targets while ensuring customer satisfaction, profitability, and compliance with applicable insurance regulations.
1. Key ResponsibilitiesA. New Vehicle Insurance

- Manage insurance requirements for all new Volkswagen vehicle deliveries across dealership branches.
- Coordinate with Sales Consultants, Team Leaders, and Sales Managers to maximize insurance conversion.
- Explain insurance coverage, add-on benefits, IDV, deductibles, and policy terms to customers.
- Coordinate with authorized insurance companies and intermediaries for quotations, policy issuance, and documentation.
- Ensure timely issuance of insurance policies before vehicle delivery, as applicable.
- Monitor insurance penetration, conversion ratios, and branch-wise performance.
- Develop competitive insurance packages to improve customer satisfaction and business profitability.

B. Insurance Renewals
- Manage renewal of insurance policies for existing Volkswagen customers.
- Maintain an updated database of customer policy details, expiry dates, and renewal status.
- Initiate renewal follow-ups well in advance through calls, WhatsApp, and other approved communication channels.
- Coordinate with customers and insurance partners to provide competitive renewal quotations.
- Improve renewal retention and minimize business loss to outside insurance providers.
- Track renewal conversion, pending cases, lapsed policies, and customer follow-up effectiveness.
- Build long-term customer relationships to generate repeat insurance business.

C. Business Development and Target Achievement
- Develop and implement strategies to achieve monthly and annual insurance business targets.
- Monitor recent vehicle insurance and renewal revenue across all dealership units.
- Identify opportunities to improve insurance penetration, renewal retention, and revenue generation.
- Maintain strong relationships with insurance companies and authorized insurance intermediaries.
- Negotiate commercially viable arrangements with insurance partners,



subject to company policy and applicable regulations.
- Explore opportunities to increase insurance business through customer referrals and cross-functional coordination.

D. Team Management and Coordination
- Lead, guide, and monitor the performance of insurance executives across dealership branches.
- Set individual and branch-wise targets and review performance regularly.
- Train Sales Consultants and relevant staff on insurance products, processes, and renewal opportunities.
- Coordinate with Sales, Customer Relations, Accounts, and other departments for smooth insurance operations.
- Conduct regular reviews and provide guidance to improve team productivity and conversion rates.

E. Documentation and Compliance
- Ensure accurate maintenance of insurance policies, customer records, quotations, and renewal data.
- Verify that policy issuance and premium collection processes follow company procedures.
- Coordinate with insurance partners for policy corrections, endorsements, cancellations, and customer queries.
- Ensure compliance with applicable insurance regulations, insurer guidelines, data privacy requirements, and internal audit procedures.
- Maintain proper records for reconciliation, audits, and management reporting.
- Escalate customer complaints, policy discrepancies, and unresolved cases promptly.

F. MIS and Performance Reporting
- Prepare daily, weekly, and monthly insurance performance reports.
- Track and report:
- Recent vehicle insurance conversion percentage.
- Insurance renewal retention percentage.
- Branch-wise and executive-wise business performance.
- Premium and revenue performance, as applicable.
- Pending policy issuance and renewal cases.
- Lost business and reasons for non-conversion.
- Customer complaints and resolution status.
- Present performance reviews, business gaps, and action plans to management.

1. Required Qualifications





- Graduate in any discipline; a qualification in Business Administration, Finance, or Insurance will be an advantage.
- Relevant insurance qualifications or certifications will be an added advantage.

1. Experience

- Minimum 3–5 years of experience in motor insurance, preferably in an automobile dealership.
- Experience handling both current vehicle insurance and insurance renewals is essential.
- Experience in team handling, business development, and achieving insurance targets is preferred.
- Experience with premium automobile brands or multi-branch dealership operations will be an advantage.

1. Required Skills

- Strong knowledge of motor insurance products, policy coverage, IDV, add-ons, and renewal processes.
- Excellent customer handling, negotiation, and communication skills.
- Strong business development and target-achievement orientation.
- Good team management and coordination abilities.
- Proficiency in MS Excel, reporting, and dealership management systems.
- Solid analytical, follow-up, and problem-solving skills.
- Ability to manage multiple branches and prioritize business requirements.

1. Key Performance Indicators (KPIs)

- New vehicle insurance penetration and conversion.
- Insurance renewal retention and conversion.
- Achievement of monthly insurance business targets.
- Insurance revenue and profitability, as defined by management.
- Timely policy issuance and renewal follow-up.
- Reduction in lost renewal opportunities.
- Team productivity and branch-wise performance.
- Customer satisfaction and complaint resolution.
- Accuracy of documentation, reconciliation, and MIS reporting.

1. Preferred Candidate Profile

The ideal candidate should be proactive, commercially driven, customer-focused, and capable of managing the complete motor insurance business across multiple Volkswagen dealership units. The candidate must demonstrate strong leadership, effective coordination with Sales teams, and the ability to improve new vehicle insurance conversion and renewal retention. Note: The candidate must ensure that all insurance activities are conducted through appropriately authorized insurance partners and in accordance with applicable regulations and company policies.

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

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