Job Title: IN bound Customer Service Associate

Company: Teleperformance

Location: Kolkata

Work Mode: Work from Office

Process: Customer Service Associate Banking

**Compensation for English + H/ B* CTC: 15K per month, Take Home: 12,300 per month approx.

Compensation for Hindi + Bengali CTC 13.4k, Net take home 11.2 k

Job Summary We are hiring energetic and communication-savvy candidates for the role of Outbound Customer Service Associate. You will be responsible for contacting potential/existing customers, explaining products or services, resolving basic queries, and driving sales conversions. This is a sales-oriented voice process based out of our Kolkata office.

Key Responsibilities - Make inbound calls of customers. - services clearly and handle customer objections - Achieve daily/weekly individual performance - Maintain customer data and update call outcomes in the system - Ensure professional and courteous communication at all times - Coordinate with team leads for feedback and performance improvement





Eligibility Criteria

Education: * 12th Pass or Graduate - Experience: Freshers can apply - Language: Must be fluent in Hindi + Bengali and English -

Skills: Good communication, basic computer knowledge, willingness to work in a flexible shift's environment having great translation skill.

Shift & Work Details - Work Mode: Work from Office only -

Shifts: Rotational shifts as per process requirement - Week Off: Rotational (6 days working, 1 day R. W/O) No night shift for female

Interview Details - Venue: Smartworks Building, Victoria Park, 4th Floor, Sector V. Teleperformance Recruitment Area, Kolkata - Documents to Carry: Updated Resume, Govt Photo ID, 2 Passport Photos - Reference: Write IB - HR Tuneera at top of your resume.

Benefits - Fixed salary - Growth opportunities in BPO - Training provided for freshers. - PF - ESIC - Gratuity

📌 Inbound Voice Process (Kolkata)
🏢 TP
📍 Kolkata