- Responsible for overall operations coordination with MS internal teams, MS contractors, etc. meeting timelines for the individual IT silo’s requirement

- Focal point all installation requests for different IT Teams for Branches IT comms room.

Raising Change

Management request.

- Work closely with different IT third party vendors for equipment delivery for branches IT comms room. Coordinate with IT staffs in remote branch location to ensure smooth delivery handling

- Branches Comms Room Power-down management: Event planning and Remote coordination with different IT vendors and all participating internal IT silos

- Equipment Disposal Preparation: obtain all hardware equipment to be decommissioned from all teams, and work with IT Finance, IT Business Management for approval

- Gather hardware requirements BOM (model, delivery dates etc.) from various IT teams.

- Build up rack matrix / elevations and manage the same, based on the requirement from different silos.

- Co-ordinate with the Datacenter vendors for the buildout of the DC space with respect to the Racks, Cabling installation.

- Centralize all installation requests for different IT Teams. Co-ordinate with the teams for Raising Change Management request.

- Work closely with different IT third party vendors for equipment delivery. Co-ordinate with the teams for Raise access request to service providers.

- Physical rack and stacking of IT equipment (e.g. power connections, patching, iLO configuration) handover to different IT silos.

- Knowledge on cabling, Panduit products

- Update equipment inventory management system and rack elevations.

- Coordinate and escort Telco carrier vendors for circuit installations. Witness testing.

- Coordinate and supervise installation of MS cabling contractor, witness any cabling testing onsite testing

- Prepare defect lists for different MS contractors and Service providers installation.





- Centralize all decommission requests for different IT silos. Raising change management request.

- Work with disposal vendors on equipment disposal, HDD degaussing and update store room inventory records

- Provide weekly reporting on project construction status to regional EDC team.

- Document management

- Data Centre Power-down management: coordination with different vendors and all IT silos for DC power down events

- Equipment Disposal : obtain all hardware equipment to be decommissioned from all teams, and work with IT Finance, IT Business Management, IT Security, and approved

Job Level Specific Duties

- Able to work in Shifts (morning/afternoon) when there is any shortage of resources

- Monitor the Service Now Queue and accept the tickets, assign the tasks to the team

- Audit regular Audit to check if the Inventory management systems is updated regularly by the team

- Update respective tools to support the operations

- Perform user acceptance testing of any new tools

- Create ad-hoc reports

- Update Sharepoint sites

- Proactively identify potential issues and drive resolution to avoid customer impact and facilitate continuous improvement.

- Identify opportunities for growth within the customer setting.

Typical Years of Experience

- Typically requires 2-5 years relevant experience.

Minimum Education and Certifications

- Graduate degree or equivalent combination of education and work experience.

Skills

- Language: Fluent in English would be an additional advantage (Read and Write)

- Experience/Knowledge: Data center related work experience

- Good understanding of server installation procedure

- Good understanding of data center infrastructure and its resiliency design (UPS, Generator, CRAC, cabling, containment routes, etc). CDCP is a plus

- IT Hardware: (not limited to)

- Cable (UTP/fiber) patchings and testing technique

- Working in a fast paced, dynamic environment and can work under pressure

📌 ICT Engineer (Bengaluru)
🏢 Cbre
📍 Bengaluru