HRBP - BPO Customer Success (Night Shift)

Job Summary

HRBP - BPO Customer Success (Night Shift)

Were looking for an experienced HR professional to be the dedicated HRBP for our BPO / Customer Success team on night shift. This is a floor-facing role for someone who is robust in employee relations, comfortable handling sensitive matters independently, and confident exercising judgment when senior leadership isn't immediately reachable.

Role Details

- Reports to: Head of HR, India

- Shift: Night shift

Key Responsibilities

Employee Relations (Core Focus)

- Primary point of contact for grievances, conflicts, and escalations on the floor
- Independently handle POSH complaints, retaliation concerns
- Build trust so employees feel safe raising issues early

HR Business Partnership

- Advise floor managers on performance, attendance, and disciplinary matters
- Provide real-time guidance during night shift when issues cant wait
- Drive retention and engagement strategies suited to a night-shift environment

HR Operations Compliance

- Ensure attendance, leave, and exit processes run smoothly across shifts




- Maintain compliance with labor laws relevant to night-shift work (safety, transport, working hours)
- Keep accurate, confidential case documentation

Qualifications

- 8-10 years of HR experience, with strong hands-on employee relations exposure - ideally in BPO or high-volume operations
- Demonstrated experience independently handling POSH investigations and retaliation cases
- Working knowledge of Indian labor law, POSH Act, and shift-based compliance
- Night-shift / 24x7 operations experience preferred
- Sound judgment and comfort operating independently

Competencies

- Employee relations expertise, discretion ethical judgment, calm under pressure, strong conflict-resolution skills, fair, consistent policy application

Education

- Bachelors required; MBA/Masters in HR or related field preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 HRBP- BPO & Customer Success (Hyderabad)
🏢 Invoice Cloud
📍 Hyderabad