– HR Operations Support

Designation: Management Trainee / Senior Executive – HR Operations

Function: Human Resources

Experience: 0–3 years

Role Type: HR Operations / Employee Services

Role Purpose

The role will be responsible for providing end-to-end HR operations support to employees across the employee lifecycle. The incumbent will act as a key point of contact for employee HR queries, ensure timely completion of HR processes and documentation, maintain accurate employee information, and coordinate with various HR teams to deliver a smooth employee experience.

For a Management Trainee, the role will provide structured exposure to core HR operations, while a Senior Executive will be expected to independently manage assigned HR processes and employee support activities.

Key Responsibilities

1. Employee HR Support

- Act as a first point of contact for employees on routine HR-related queries.
- Provide support on HR policies, processes, employee records, benefits and HR documentation.
- Coordinate with relevant HR teams for resolution of employee requests and queries.
- Track employee queries to closure within defined timelines.
- Ensure employees receive clear, accurate, and timely responses.

2. Employee Lifecycle Management

Support HR operational activities across the employee lifecycle, including:

- Joining and onboarding documentation
- Employee master data creation and updates
- Confirmation and probation-related processes
- Transfers, promotions and role/designation changes
- Employee personal and bank detail updates
- Leave and attendance-related support
- Employee letters and certificates
- Separation and exit documentation
- Full & Final Settlement coordination, wherever applicable

3. Onboarding & Documentation

- Coordinate with Recruitment, HRBP and other teams for smooth onboarding of new employees.
- Verify and maintain joining documents and employee records.
- Facilitate completion of joining formalities.
- Ensure timely creation/update of employee information in the HR system.
- Maintain employee files and documentation in accordance with internal requirements.

4. HRMS & Employee Data Management

- Update and maintain accurate employee information in the HRMS.




- Process employee data changes based on appropriate approvals and supporting documents.
- Conduct periodic checks to ensure completeness and accuracy of employee records.
- Support employees in resolving HRMS-related operational queries.
- Maintain confidentiality and appropriate controls while handling employee information.

5. Payroll & Perks Coordination

- Provide required employee data and HR inputs to the Payroll/Compensation team within defined timelines.
- Coordinate on employee changes that may have payroll implications.
- Support employees on routine payroll and benefits-related queries by coordinating with the concerned teams.
- Validate relevant HR inputs before sharing them for payroll processing.

6. Employee Letters & HR Documentation

Coordinate the preparation and issuance of employee-related documents such as:

- Appointment / employment documentation
- Confirmation letters
- Transfer letters
- Promotion / designation change letters
- Salary-related letters, where applicable
- Experience / relieving letters
- Employment certificates and other standard HR letters

Ensure appropriate approvals and documentation are maintained.

7. Separation & Exit Support

- Support resignation and separation processes.
- Coordinate exit documentation and clearance requirements with employees and internal departments.
- Ensure employee records are updated appropriately following separation.
- Coordinate with Payroll/HR teams for Full & Final Settlement inputs.
- Maintain complete separation documentation.

8. HR MIS & Reporting

- Maintain HR operational trackers and reports.
- Prepare periodic MIS on employee data and HR transactions.
- Track pending employee requests and process TATs.
- Support data requirements for HR reviews, audits and management reporting.
- Ensure accuracy and consistency of HR data.

9. Process Compliance & HR Governance





- Follow defined HR policies, SOPs and approval processes.
- Maintain proper documentation and records for HR transactions.
- Support HR audits and provide required employee records/documentation.
- Maintain strict confidentiality while handling employee and organizational information.
- Identify recurring employee issues and suggest improvements to HR operational processes.

10. Employee Experience & Process Improvement

- Provide a qualified, approachable and service-oriented experience to employees.
- Identify opportunities to simplify HR processes and improve turnaround time.
- Support digitization and automation of routine HR operational processes.
- Participate in HR projects and process improvement initiatives.

Key Deliverables / KPIs

- Timely resolution of employee HR queries
- Adherence to defined HR process TATs
- Accuracy of employee master data
- Completion and accuracy of employee documentation
- Timely onboarding and employee lifecycle transactions
- Accuracy and timeliness of payroll-related HR inputs
- HRMS data quality
- Timely closure of separation documentation
- Audit and process compliance
- Employee service quality
- Reduction in repeat queries/process errors

Candidate Profile

Education

- MBA / PGDM / Master’s degree in HR / Human Resources Management preferred
- Graduates with relevant HR exposure may also be considered depending on the level

Experience

- 0–3 years of experience in HR Operations, HR Shared Services, Employee Services or Generalist HR
- Fresh MBA/HR graduates may be considered for the Management Trainee position
- Candidates with relevant HR Operations experience may be considered at the Executive / Senior Executive level

Key Competencies

- Strong employee service orientation
- Good verbal and written communication
- Attention to detail and accuracy
- Ability to maintain confidentiality
- Process orientation
- Good coordination and follow-up skills
- Problem-solving ability
- Ability to manage multiple employee requests
- Working knowledge of MS Excel and MS Office
- Comfort with HRMS / digital HR platforms
- Ability to work effectively with employees and multiple HR stakeholders

📌 HR Ops Support (Madhya Pradesh)
🏢 Sundaram Finance
📍 Madhya Pradesh