Role purpose:

Own assigned HR Operations processes from initiation to closure, maintain accurate employee records, and deliver timely employee support. The role requires sound judgment, quick comprehension, explicit communication and dependable execution with limited supervision. Integrity, confidentiality and accountability are essential.

Key responsibilities

Onboarding and employee documentation:

- Manage pre-onboarding documentation and scheduled onboarding sessions, including the current Tuesday and Thursday cadence. Confirm joiners, coordinate calendars and presenters, communicate changes, deliver HR induction and arrange handover to reporting managers.

- Prepare and issue approved appointment letters, NDAs, confirmation, increment, designation change and other employee lifecycle letters. Track acknowledgements, pending documents and exceptions through closure.

- Coordinate background verification, follow up on pending cases and escalate discrepancies to the authorised decision maker.

HRMS administration and employee data

- Administer assigned Keka HRMS processes and coordinate updates across EMS and HIREO wherever required. Maintain employee records, organisational mappings, reporting lines, bands, grades, transfers, approved CTC changes and exit details.

- Validate changes against approved source documents, reconcile discrepancies and maintain an audit trail. Support employee self-service, approved access settings and resolution of system issues with IT or vendors.

Attendance leave and payroll coordination

- Maintain leave calendars and coordinate attendance, leave, shift changes and exceptions with employees, managers and BIS in line with approved policies.

- Validate and submit attendance, leave, joining, separation and other assigned payroll inputs within agreed cut-offs. Resolve discrepancies with the payroll specialist and track closure.

Separation and full and final coordination

- Coordinate exits, documentation, stakeholder communication, clearances, exit surveys and interview scheduling in accordance with the separation policy.

- Prepare and validate assigned full and final settlement inputs; follow up on pending clearances, recoveries and settlement status with Payroll, Finance and relevant stakeholders. Maintain trackers, issue approved letters and update HRMS records.

Employee support and benefits coordination





- Manage assigned HR helpdesk tickets and queries, explain policies accurately, provide progress updates and close requests within agreed service timelines. Escalate sensitive cases and exceptions through the appropriate channel.

- Coordinate employee insurance enrolments, additions, deletions and documentation with the vendor; support employees with process queries and follow up on unresolved service issues.

Appraisal and career progression administration

- Support appraisal, probation, confirmation and career progression administration. Validate eligibility and due dates, coordinate evaluations and approvals, track pending actions and process approved system changes and communication.

Reporting process controls and improvement

- Maintain daily task and exception trackers, prioritise deadlines and keep the reporting manager informed of progress, dependencies and risks. Share weekly new-joiner and document-status reports, with Monday backlog updates until pending NDA and appointment-letter cases are cleared.

- Prepare assigned employee lifecycle and HR Operations reports, validate the underlying data and maintain documentation for internal reviews and audits.

- Identify recurring errors, delays, duplication and manual effort. Suggest practical improvements, maintain SOPs and checklists, and implement approved changes with clear ownership and follow-up.

Keka reimplementation and system adoption

- Document requirements and workflows for pre-onboarding, onboarding, leave and exit modules. Coordinate with stakeholders and the Keka team, test configured workflows through user acceptance testing, record issues and verify fixes.

- Support employee and manager orientation on approved HRMS processes and monitor adoption issues after rollout.

Qualifications and experience:

- Graduate in any discipline; a qualification in Human Resources is preferred.

- 3 to 5 years of relevant HR Operations experience,



with practical exposure to employee lifecycle processes, HRMS administration and employee support.

Experience in IT, ITES or BPM, or a multi-location organisation, is preferred.

- Hands-on experience with an HRMS is required; Keka experience is preferred. Excel skills are preferred, particularly lookups, pivot tables, filters, data validation and reconciliation.

Capabilities and professional expectations

- Quick comprehension and judgment: Understand processes quickly, ask relevant questions, connect information and apply learning without repeated instructions.

- Clear articulation: Explain issues, requirements and next steps promptly and concisely in writing and conversation; communicate respectfully with employees and leaders.

- Working through ambiguity: Identify missing information, seek focused clarification and progress work within approved policies and authority. Escalate decisions that require approval.

- Attention to detail: Check data, documents and approvals before execution; recognise inconsistencies and maintain reliable records.

- Ownership and prioritisation: Manage multiple tasks based on urgency, impact and dependencies; follow through to closure and flag risks before deadlines are missed.

- Integrity and transparency: Provide truthful updates and accurate records. Report errors, missed commitments and risks promptly to the reporting manager; never falsify records or conceal mistakes.

- Confidentiality and discretion: Protect employee, compensation, grievance and business information. Share only through authorised channels on an approved need-to-know basis, irrespective of the requesting person's seniority. Verify authority and escalate uncertain or inappropriate requests.

- Accountability and learning: Acknowledge mistakes, take responsibility for correction, identify the cause and introduce checks to prevent recurrence. Accept feedback and demonstrate improvement.

- Professional maturity: Maintain professional presentation, respectful conduct and appropriate workplace boundaries. Stay focused on work, handle disagreements constructively and adhere consistently to policies and approval requirements.

Pay: ₹300,000.00 - ₹500,000.00 per year

Perks

- Food provided

- Health insurance

- Paid time off

- Provident Fund

Work Location: In person

📌 HR Executive (Sahibzada Ajit Singh Nagar)
🏢 Lead Bridge Consulting
📍 Sahibzada Ajit Singh Nagar