We are looking for a skilled Helpdesk Executive with 2 years of experience in IT support and troubleshooting. Candidates must have hands-on experience with helpdesk tools and ticket management systems, particularly Zendesk, Jira, ServiceNow, and Freshservice.

Role & responsibilities

- Handle and resolve IT support requests using helpdesk tools.
- Log, track, prioritize, update, and close support tickets.
- Troubleshoot hardware, software, desktop, laptop, printer, email, and network connectivity issues.
- Provide technical support for Windows OS and end-user systems.
- Escalate unresolved issues to the appropriate technical teams.
- Monitor ticket status and ensure timely resolution as per SLA requirements.
- Maintain accurate records of incidents, service requests,



and resolutions.
- Provide effective end-user support and maintain customer satisfaction.

Preferred candidate profile

- Troubleshooting skills in Windows OS, desktops, laptops, and printers.
- Basic knowledge of networking, LAN, Wi-Fi, and email configuration.
- Valuable communication and problem-solving skills.
- Candidates must have relevant experience in IT Helpdesk / Service Desk support.
- Must be comfortable handling user queries and technical issues.
- Should be a team player with a customer-focused approach.

📌 Help Desk Executive (Chennai)
🏢 Fourth Dimension Technologies
📍 Chennai