Company Description NextGenGxP Software Solutions designs GxP tools specifically for regulated environments, engineering compliance, data integrity, and auditability directly into its products rather than adding them on later. The company partners with quality and validation leaders at pharmaceutical manufacturers, biotech organizations, diagnostic labs, and global CROs across the US, Europe, and Australia. Its offerings span AI and data intelligence, validation and qualification, GxP quality assurance, IT services, regulatory affairs, and training and learning.

NextGenGxP provides five deployment-ready products (GxP Pulse, GxPGen, GxPQMS, GxPLIMS, and GxP Trace) available as SaaS, private-hosted, or air-gapped solutions. The organization focuses on making compliance a natural outcome of day-to-day work, with built-in data integrity and traceability from live records.

Role Description The Head of Service Delivery is a full-time, in office role based in India, responsible for overseeing end-to-end service delivery operations for NextGenGxP’s software and solutions. This role manages service delivery teams, defines and maintains service standards, and ensures that customers receive reliable, compliant, and high-quality services across all GxP product lines. Day-to-day responsibilities include monitoring service performance, driving continuous improvement initiatives, coordinating with IT, product, and quality teams, and resolving complex customer issues or escalations.





The role also involves developing service delivery processes, aligning them with regulatory and quality requirements, and reporting on key performance metrics to senior leadership. The Head of Service Delivery will contribute to strategic planning for service expansion, resource allocation, and operational risk management.

Qualifications

- Strong expertise in Service Delivery Management and Service Delivery, including designing, implementing, and optimizing service frameworks.
- Demonstrated People Management skills, with experience leading, mentoring, and developing cross-functional service teams.
- Proficiency in IT Service Management practices and tools, with the ability to align IT services to business and GxP compliance requirements.
- Solid Customer Service skills, with a track record of managing escalations, maintaining customer satisfaction, and building long-term client relationships.
- Experience in regulated or GxP environments (pharma, biotech, diagnostics, or CROs) and familiarity with data integrity and quality assurance principles.
- Strong analytical, problem-solving, and decision-making abilities, with comfort using metrics and dashboards to guide operations.
- Excellent written and verbal communication skills and the ability to collaborate effectively with technical, quality, and regulatory stakeholders.
- Bachelor’s degree in a relevant field (e.g., Engineering, Information Technology, Life Sciences, or Business); advanced

📌 Head of Service Delivery (Mehkar)
🏢 NextGenGxP Software Solutions
📍 Mehkar