Key Responsibilities (KRAs) 1.

Guest Service

Welcome guests with a warm and professional attitude. Assist customers with seating and menu recommendations. Ensure every guest receives prompt and courteous service. Build positive relationships with regular customers. 2.

Customer Experience

Resolve guest complaints promptly and professionally. Escalate unresolved issues to the Store Manager. Collect customer feedback and suggest service improvements. Ensure guest satisfaction before they leave the café. 3.

Sales Support

Promote ongoing offers, loyalty programs, and recent products. Encourage upselling and cross-selling to increase average bill value. Support the team in achieving daily sales targets. 4.

Store Operations

Maintain cleanliness and hygiene in the guest area. Ensure menus, promotional materials, and displays are well maintained.



Coordinate with kitchen and service staff for smooth order execution. 5. .Compliance Follow food safety, hygiene, and grooming standards. Adhere to company SOPs and customer service guidelines. Ensure compliance with health and safety regulations.

Key Performance

Indicators (KPIs) Customer Satisfaction (CSAT) Score Guest Complaint Resolution Time Repeat Customer Rate Upselling & Cross-selling Achievement Service Quality Audit Score Mystery Audit Score Guest Feedback Rating SOP & Grooming Compliance PVR INOX Limited, Porvorim, Goa icon Mall De Goa,Edapally, Nova Cidade Commercial Complex, Alto Porvorim, Bardez, Goa, Goa 40352

📌 Guest Service Associate (Bardez)
🏢 Devyani International
📍 Bardez