for Guest Relations Executive The Guest Relations Executive will be responsible for providing exceptional customer service to guests, managing guest feedback, and ensuring a positive guest experience. The successful candidate will be expected to develop relationships with guests and be proactive in resolving any issues that arise during their stay.

Key Responsibilities:

· Greet guests with a warm and friendly welcome, and ensure that their needs are met throughout their stay.

· Manage guest feedback, responding to complaints and resolving issues in a timely and productive manner.

· Develop positive relationships with guests, anticipating their needs and providing personalized service.

· Coordinate with other departments, including housekeeping and maintenance, to ensure that guests' requests are fulfilled.

· Monitor guest satisfaction levels, implementing strategies to improve guest satisfaction ratings.

· Promote casino facilities and services

· Manage guest reservations, ensuring accuracy and timely processing.

· Maintain accurate records of guest interactions, feedback, and preferences.

· Attend training and development sessions as required,



to develop skills and knowledge required for the role.

· Perform other duties as assigned by the Gaming or VIP services departments

Qualifications:

· Min HSSC pass, diploma or equivalent ; Bachelor's degree in hospitality management or a related field.

· Experience in customer service, preferably in a hotel or hospitality setting.

· Excellent communication skills, both verbal and written.

· Strong organizational and time management skills, with the ability to multi-task in a fast-paced environment.

· Good attention to detail, with a focus on accuracy and problem-solving.

· Ability to work in a team environment, collaborating effectively with other departments.

· Proficient computer skills, including Microsoft Office

· Must be available to work flexible hours, including evenings, weekends, and holidays.

· Must be fluent in English, and any additional language is an advantage.

· Must be able to stand for extended periods The Guest Relations Executive may be required to perform other duties as necessary to meet the ongoing needs of the organization.

📌 Guest Relation Executive (Panaji)
🏢 DELTA
📍 Panaji