Job Summary The Global Helpdesk Support Team Member is responsible for providing support at Level 1 initially, with the potential to scale up to Level 2/3 support in the long run. This role primarily focuses on providing assistance for a cloud-based platform and various business and operations applications hosted on this platform. The individual will engage in communication with regional stakeholders, end customers, ticket entry, resolution, escalation, change release management support, new application rollout, customer onboarding, SLA/OLA tracking, continuous improvements, automation, documentation, training, and other related activities.

This helpdesk caters to multiple technology applications utilized by customers globally, including infrastructure support, and operates on a 24x7 basis.

Responsibilities

- The Global Helpdesk Support Team Member is responsible for providing support at Level 1 initially, with the potential to scale up to Level 2/3 support in the long run.

- This role primarily focuses on providing assistance for a cloud-based platform and various business and operations applications hosted on this platform.
- The individual will engage in communication with regional stakeholders, end customers, ticket entry, resolution, escalation, change release management support, new application rollout, customer onboarding, SLA/OLA tracking, continuous improvements, automation, documentation, training, and other related activities.





- This helpdesk caters to multiple technology applications utilized by customers globally, including infrastructure support, and operates on a 24x7 basis.

Requirements

- Certification: Minimum JLPT N3; Should be ready to work on Japanese Time from Bangalore.
- Location: Bangalore.
- Notice Period: Immediate or 30 Days.
- Mandatory: Prior experience in a helpdesk or infrastructure technical support/service desk role with relevant 2 to 6 years of experience.

- Preferred: Good Reading/Writing/speaking Japanese skills (N3 level certified) or NAT N3.
- Preferred - Familiarity with ticketing systems and incident management processes.
- Preferred: Educational qualification: B.E / B.Tech / MCA / BCA / Any graduate.

- Added advantage: ITIL foundation certified
- Knowledge of cloud-based platforms and business applications is advantageous.
- Strong communication skills with the ability to interact effectively with diverse stakeholders.

- Ability to adapt to a quick-paced, 24x7 working environment.
- Problem-solving skills with a focus on delivering customer-centric solutions.
- Proficiency in documentation and training materials development.

- Willingness to learn and adapt to new technologies and processes.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change.

Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Global Support JLPTProfessional (Bengaluru)
🏢 Aziro
📍 Bengaluru