ROLES AND RESPONSIBILITIES:

- Ensures smooth functioning of the Lobby Area/Head of Operations

- Appraise & mentor the Subordinate Executives

- Maintaining admission management module / ERP.

- Handle Parental Admission and general enquiries to their satisfaction.

Customer / Parent Satisfaction

- Update student information regularly in the records by referring to the student diary.

- Handle enquiries received through phone (toll free), web, and email.

- Generate and qualify leads through outbound cold calling.

- Manage to convince the parents /potential customers to visit the school premises where the Relationship Team shall take over.

- Follow up on no show cases.

- Maintaining the records of all the school events in a register.

- Manage up-sell and cross sell opportunities within the group (as and when the group is ready) Ensure 100% capturing of potential parent interaction data in ERP and generate related reports

- Maintenance of data completion and accuracy.

- Maintain inward and outward courier/mail registers.

- Maintain SMS, feedback, helpdesk log book,



and visitors’ book.

- Respond to complaints or queries made by parents after enquiring with the Principal or other school leaders.

- Promptly reporting to the Principal those parents who are challenging to deal with. Records to be maintained regularly by the Admission Team

- MIS

- Inquiry sheet (on the drive)

- Inquiry forms (date wise)

- Mail inward and Outward Register

- Grievance Register

- Incident Register

- Call Register (Excel and Soft copy both)

- SMC Register

- TC Register

- Circular File

- GR Register

- Fee structures of All the AY maintained in a file

Special Need Student Details

- Day care list and attendance register to be checked

- TC and SATs Lists

- Admission File to be updated.

Pay: ₹20,000.00 - ₹35,000.00 per month

Perks

- Health insurance

- Leave encashment

- Paid sick time

Education

- Bachelor's (Required)

Work Location: In person

📌 Glentree Academy, Bannerghatta (Bengaluru)
🏢 Glentree Academy India Private
📍 Bengaluru