Handling all the Inbound calls and tickets in service desk

- Handling Basic L1 level queries from end users

- Diagnose and quickly resolve a wide range of Windows applications issues

- Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues

- When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System

- Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.

- Install, upgrade, support and troubleshoot for printers & related computer hardware.

- Performs general preventative maintenance tasks on computers, laptops & printers

- Customize & configure desktop hardware to meet specifications and business standards

- Email account administration, i.e.,



account creation and management and distribution lists on Office 365

- User account administration, i.e., account creation and management and password resets on Active Directory

- Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries

- Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool

- Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go.

- Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applicationsRole & responsibilities

Preferred candidate profile

📌 German Service Desk (Bengaluru)
🏢 Pracyva Consulting Services
📍 Bengaluru