Company Description Zivaya Wellness Pvt. Ltd. is a wellness-focused organization dedicated to providing high-quality services and a relaxing environment for guests. The company emphasizes professional standards, attentive service, and a customer-centric approach. Team members are encouraged to contribute to an efficient, welcoming, and well-organized workplace. Zivaya Wellness values reliability, integrity, and robust interpersonal skills in all client-facing roles.

Role Description This full-time Front Office Manager role is an on-site position based in Navi Mumbai.

The Front Office

Manager oversees daily front desk operations, including greeting guests, managing check-ins and check-outs, and ensuring a smooth and professional reception experience.

Responsibilities include supervising front office staff, organizing schedules, maintaining records, and coordinating with other departments to support seamless service delivery. The role involves handling customer queries and concerns, promoting customer satisfaction, and implementing front office processes to improve efficiency and service quality.

The Front Office





Manager is also expected to monitor office supplies, maintain a clean and organized reception area, and ensure adherence to company policies and standards.

Qualifications

- Candidates should possess strong Front Office and Customer Service skills, with a focus on Customer Satisfaction.
- Candidates should possess effective Office Administration skills to manage records, schedules, and day-to-day operations.
- Candidates should possess clear and professional Communication skills for interacting with guests and internal teams.
- Relevant experience in hospitality, wellness centers, or service-oriented organizations is beneficial.
- A diploma or degree in hospitality management, business administration, or a related field is preferred.
- Proficiency with basic office software and reservation or CRM systems is an advantage.
- Ability to manage a team, resolve issues calmly, and maintain a welcoming environment is important for success in this role.

📌 Front Office Manager (Navi Mumbai)
🏢 Zivaya Wellness
📍 Navi Mumbai