Key Responsibilities Front Desk Operations &

- Client Engagement ∙

- Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment. ∙

- Handle walk-in inquiries and manage waiting areas for optimal comfort. ∙Manage appointment bookings, cancellations, and rescheduling through internal systems.

- Ensure a positive customer experience throughout the client journey.

- Support client retention efforts through personalized engagement and timely follow-ups.

- Scheduling and Coordinating Coordinate treatment schedules with doctors, therapists, and wellness consultants.

- Send timely reminders for therapy appointments and follow-up consultations.

- Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.

- Communicate with Ashram Admin and external partners/vendors where applicable.

- Housekeeping &
- Facility Oversight

∙Supervise housekeeping activities to maintain a clean, serene, and functional environment.

- Maintain and track inventory of therapy consumables and center supplies.

- Coordinate with vendors for regular procurement and service requirements.

- Communication &

- Client Support

∙Answer incoming calls,



emails, and messages professionally and promptly. ∙

- Getting testimonials from clients (google reviews, video and text testimonials)

- Address client queries and feedback with empathy and clarity.

- Maintain updated client records, therapy registers, and service logs.

- Sales Support &

- Billing

∙Guide clients on wellness services, therapy packages, and perks. ∙

- Support upselling of wellness plans, memberships, and retail products. ∙

- Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.

- Preferred Skills &

- Qualities

∙Excellent verbal and written communication skills. ∙

- Organized, proactive, and customer-focused mindset with empathetic attitude. ∙

- Comfortable using basic software for scheduling and billing.

- Prior experience in wellness, hospitality, or healthcare front office roles preferred.

- Shows the ownership in assigned job duties.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Health insurance

- Provident Fund

Work Location: In person

📌 Front Office Executive (Receptionist) (North Sikkim)
🏢 Sri Sri Wellbeing
📍 North Sikkim