Key Responsibilities

- Welcome patients, parents, visitors, and vendors politely and professionally.
- Handle patient registration, appointment booking, rescheduling, follow-up appointments, and daily slot management.
- Coordinate with therapists, doctors, accounts, and other internal departments to ensure smooth patient flow.
- Manage billing activities, including invoice generation, payment collection, receipts, and basic billing records.
- Answer telephone calls, WhatsApp messages, and email enquiries promptly and professionally.
- Communicate appointment schedules, therapy timings, billing details, and centre procedures clearly to parents and patients.
- Maintain patient records, front-office registers, appointment trackers, and documentation with accuracy and confidentiality.
- Handle basic patient or parent concerns at the front desk and escalate unresolved issues to the concerned department or reporting manager.
- Maintain the reception area, waiting area, and front-office displays in a clean, organized, and presentable condition.
- Manage couriers, incoming/outgoing documents, office supplies, and general administrative support.
- Support HR and Operations with attendance coordination, visitor management, and other assigned administrative tasks.
- Ensure adherence to organisational policies, patient confidentiality,



and professional conduct at all times.

Eligibility Criteria
- Any graduate from a recognized institution.
- Minimum 1–2 years of experience in front office, reception, hospital, clinic, rehabilitation centre, or healthcare administration.
- Basic knowledge of billing systems, appointment management, MS Excel, Word, and communication tools.
- Positive command of English; Tamil communication skills preferred for parent/patient interaction.

Required Skills
- Excellent verbal and written communication skills.
- Pleasant personality, patience, empathy, and customer-service orientation.
- Strong coordination, multitasking, and time-management skills.
- Accuracy in billing, documentation, and record keeping.
- Ability to handle parents, patients, and visitors professionally.
- Basic problem-solving and escalation skills.

Key Performance Indicators
- Timely and accurate appointment scheduling and slot management.
- Accuracy of billing entries, receipts, and payment records.
- Prompt response to calls, WhatsApp messages, and walk-in enquiries.
- Proper maintenance and confidentiality of patient/front-office records.
- Positive patient and parent feedback regarding front-office service.
- Smooth coordination with therapists, doctors, accounts, and operations teams.

📌 Front Office Executive (Chennai)
🏢 HAMSA Rehab
📍 Chennai