Front Office – Billing Executive

Wellness One Physiotherapy Centre

1. Job Title

Front Office – Billing Executive
1. Department

Administration / Front Office
1. Job Summary

The Front Office – Billing Executive is responsible for managing patient registration, appointment scheduling, billing, payment collection, and front office operations. The role requires excellent communication skills, accuracy in billing, a patient-friendly approach, and effective coordination with physiotherapists and other departments to ensure smooth clinic operations.
1. Key Roles and Responsibilities

A. Front Office Operations
- Welcome patients and visitors professionally and courteously.
- Manage patient registration and maintain accurate patient records.
- Schedule, confirm, reschedule, and cancel patient appointments.
- Coordinate patient appointments with physiotherapists and concerned departments.
- Attend telephone calls, WhatsApp enquiries, and walk-in enquiries.
- Provide patients with information regarding services, treatment schedules, and clinic procedures.
- Manage patient waiting time and ensure a smooth patient flow.

B. Billing and Payment Management
- Prepare accurate bills for consultations, physiotherapy sessions, and other services.
- Collect payments through cash, UPI, card, and other approved payment methods.
- Generate receipts for all payments and maintain proper billing records.
- Verify patient packages, session balances, and pending payments.
- Monitor outstanding payments and follow up with patients as required.




- Ensure all billing entries are updated accurately in the billing software or system.
- Perform daily cash reconciliation and submit billing and collection reports to the concerned authority.
- Report billing discrepancies, refunds, or payment-related issues to the management.

C. Patient Coordination
- Coordinate with physiotherapists regarding patient attendance, session completion, and follow-up appointments.
- Maintain accurate records of patient visits and treatment sessions.
- Inform patients about appointment timings, package details, and payment requirements.
- Handle patient queries and complaints politely and escalate unresolved issues to the concerned authority.
- Ensure patients receive timely assistance and a positive service experience.

D. Documentation and Reporting
- Maintain patient registration forms, billing records, receipts, and other relevant documents.
- Ensure proper documentation of daily collections and outstanding balances.
- Prepare daily billing and payment reports as required.
- Maintain confidentiality of patient information and financial records.

Educational Qualification
- B COM Degree .
- Additional qualification in Accounting, Commerce, or Office Administration will be an advantage.

Experience
- 1–2 years of experience in front office, billing, reception, or customer service is preferred.
- Experience in a hospital, physiotherapy clinic, healthcare centre, or other medical facility will be an added advantage.

NO NIGHT SHIFT Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 FRONT OFFICE- BILLING (Kozhikode)
🏢 Wellness One
📍 Kozhikode