- Collect and accurately process payments for rooms, sports, and other Club services.

- Ensure all charges are correctly posted to the appropriate member/guest account.

- Perform cash, card and digital-payment reconciliation at the end of each shift.

- Maintain accurate billing records and ensure proper shift-wise handover of collections.

- Immediately report billing discrepancies, unsettled accounts or system issues to the Duty Manager/Accounts.

- Strictly follow Club cash-handling, refund and settlement SOPs.

- Perform daily cash/card reconciliation and finalize billing entries.

- Welcome and recognise members and guests in a warm, skilled and personalised manner.

- Maintain updated knowledge of Club facilities, operating timings, events, promotions, rules and membership privileges.

- Handle member requests and complaints proactively and take ownership until closure.

- Escalate sensitive or unresolved member concerns promptly to the Duty Manager.

- Maintain discretion and confidentiality regarding member information and Club matters.

- Assist members with directions, reservations and information across all Club facilities.





- Record important member feedback/preferences and communicate relevant information to concerned departments.

- Manage room bookings using software, including check-in/check-out processes.

- Handle activity area bookings (squash courts, pool, studio classes, gym slots, spa/salon) and confirm availability.

- Answer calls within 3 rings, transfer accurately, and maintain call logs.

- Enter new membership details and update existing member information in CMS.

- Coordinate with Housekeeping, Activity Teams, Spa/Salon, and Security for operational readiness.

- Maintain neat and organized reception area, ensure availability of forms and stationery, and adhere to grooming standards.

- Complete daily closing routine including FX updates, activity bookings, CMS entries, and proper handover for next shift.

- Demonstrate strong communication and problem-solving skills.

- Maintain professionalism and a guest-focused attitude at all times.

- Ability to multitask and manage time efficiently in a fast-paced setting.

- Foster positive coordination with other departments for seamless operations.

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Front Office Assistant (Mumbai)
🏢 tek shivan inspiring
📍 Mumbai