Company Description Guten Tag Kolkata is a backpacker hostel located in the Salt Lake City area of Kolkata, offering affordable and friendly accommodation to travelers from India and abroad. The hostel focuses on creating a welcoming, community-oriented setting where guests can meet, relax, and explore the city together. With common areas for socializing and practical facilities for longer stays, Guten Tag Kolkata caters to budget-conscious travelers who value connection and cultural exchange.

Team members are encouraged to provide warm, helpful service and contribute to a safe, clean, and positive guest experience.

Role Description The Front Desk Receptionist is a full-time, on-site role based at the hostel in Kolkata. The receptionist will be the first point of contact for guests, greeting arrivals, managing check-in and check-out, and providing information about the hostel and local attractions. Daily responsibilities include handling phone and in-person inquiries, maintaining reservation records, processing payments, and performing basic clerical and administrative tasks.

The role also involves coordinating with housekeeping and other staff, responding to guest requests or concerns,



and ensuring that the lobby and reception area remain clean, organized, and welcoming. The receptionist is expected to uphold hostel policies, maintain accurate documentation, and support a friendly and inclusive atmosphere for all guests.

Qualifications

- Strong customer service and communication skills to interact effectively with diverse guests and colleagues.
- Proficiency in phone etiquette and core receptionist duties, including greeting visitors, handling inquiries, and managing reservations.
- Basic clerical skills such as record keeping, data entry, and managing documents or booking systems.
- Ability to speak and write clearly in English; knowledge of local languages (e.g., Bengali, Hindi) is an advantage.
- Comfort working in a hostel or hospitality environment, with a focus on guest satisfaction and safety.
- Organizational skills, reliability, and attention to detail when managing front desk operations and cash handling.
- Prior experience in reception, front office, or customer-facing roles in hospitality or service sectors is preferred.
- Flexibility to work hostel hours, including evenings, weekends, and holidays as needed.

📌 Front Desk Receptionist (Kolkata)
🏢 Guten Tag Kolkata
📍 Kolkata