About Game Theory

Game Theory is a sports and fitness company focused on delivering high-quality coaching, fitness experiences and customer engagement across its centres. We aim to create a consistent, customer-centric and performance-driven environment that enables our trainers and fitness teams to deliver exceptional results.

Role Overview The Fitness Manager will be responsible for driving fitness standards, trainer quality, capability development and Personal Training (PT) commercial performance across Game Theory centres. The role requires a strong understanding of fitness programming, trainer management, customer engagement and revenue generation.

The individual will work closely with the Head of Fitness, Head of Sales, HR and Talent Acquisition teams, Centre Managers and other stakeholders to ensure consistent fitness service delivery, improve trainer productivity and achieve defined business objectives.

Key Responsibilities1. Fitness Standards & Subject Matter Expertise

- Act as a subject matter expert for the Fitness function and establish high standards for fitness programming, coaching and service delivery.
- Develop, implement and continuously improve fitness frameworks, processes and operating standards across Game Theory centres.
- Ensure consistency in fitness service delivery, training methodologies and customer experience.
- Evaluate trainer performance, identify capability gaps and implement improvement plans.
- Monitor adherence to fitness protocols, coaching standards and company guidelines.

1. Trainer Quality & Development

- Drive and maintain high standards of trainer quality across all centres.
- Conduct trainer evaluations, technical assessments and performance reviews.
- Identify training needs and organise structured coaching, knowledge-sharing sessions and continuous learning initiatives.
- Support trainers in improving technical expertise, customer interaction, coaching effectiveness and career development.
- Establish appropriate certification and competency requirements for fitness professionals.
- Ensure trainers meet the required qualifications, certifications and competency standards before and during their engagement.

1. Personal Training Revenue & Commercial Performance

- Drive Personal Training revenue across Game Theory centres and work towards achieving defined business targets.
- Partner with the Sales and Centre teams to improve PT lead conversion, customer engagement and revenue generation.
- Identify opportunities to increase PT package sales, customer retention, repeat purchases and trainer productivity.
- Monitor trainer utilisation, PT session delivery,



conversion rates and revenue performance.
- Enable trainers to communicate the value of Personal Training effectively and improve their ability to engage prospective and existing customers.
- Develop initiatives to improve PT adoption, customer participation and overall commercial performance.
- Analyse centre-wise and trainer-wise performance to identify gaps and implement corrective measures.

1. Performance Management & KPI Tracking

- Define and monitor relevant trainer quality, operational and commercial KPIs in alignment with the functional heads.
- Track key metrics, including:
- Personal Training revenue and target achievement.
- PT lead conversion and package sales.
- Trainer utilisation and productivity.
- Customer retention and repeat purchases.
- Trainer quality, competency and certification compliance.
- Customer feedback and service delivery standards.
- Conduct periodic performance reviews and implement improvement plans where required.
- Provide regular performance updates, dashboards and actionable insights to relevant stakeholders.

1. Cross-functional Collaboration

- Work closely with the Head of Fitness to strengthen trainer quality, fitness standards, hiring, certification and capability development.
- Collaborate with the Head of Sales to improve PT conversion, revenue generation and commercial outcomes.
- Partner with Centre Managers and trainers to ensure effective execution of fitness and PT initiatives.
- Coordinate with HR and Talent Acquisition on workforce planning, recruitment, technical evaluations and trainer development.
- Work with relevant teams to resolve operational challenges affecting trainer performance, customer experience and PT business outcomes.

1. Customer Experience & Continuous Improvement

- Ensure fitness services are delivered consistently and meet Game Theory's quality expectations.
- Use customer feedback, trainer performance data and commercial insights to identify improvement opportunities.
- Implement initiatives to improve customer engagement, satisfaction, retention and PT participation.
- Identify operational bottlenecks and recommend practical, data-driven solutions.
- Promote a culture of accountability, continuous learning,



professionalism and performance excellence.

1. Reporting & Governance

- Maintain accurate and timely reports on trainer performance, certifications, hiring, PT revenue, conversion and utilisation.
- Present periodic performance reviews and improvement plans to the relevant functional heads.
- Ensure compliance with company policies, operational processes, code of conduct and applicable fitness standards.
- Achieve the targets and KPIs mutually defined for the role and reviewed periodically by the relevant functional heads.

Required Qualifications & Experience
- Bachelor's degree in Sports Science, Exercise Science, Physical Education, Fitness Management or a related field.
- Relevant fitness certifications from recognised organisations are preferred.
- 4–7 years of experience in the fitness industry, preferably in trainer management, Personal Training, fitness operations or fitness business development.
- Prior experience managing trainers or driving fitness performance across multiple centres will be an advantage.
- Demonstrated understanding of fitness programming, exercise techniques, trainer assessment and customer engagement.
- Experience in driving PT revenue, improving sales conversion and managing commercial KPIs.
- Strong analytical skills and proficiency in Excel, dashboards and performance reporting.

Required Skills & Competencies
- Strong technical knowledge of fitness training and coaching standards.
- Trainer evaluation, coaching and capability development.
- Commercial acumen and revenue-focused execution.
- Strong communication, interpersonal and stakeholder management skills.
- Data-driven decision-making and problem-solving.
- Performance management and accountability.
- Ability to manage multiple centres, teams and priorities.
- Customer-centric mindset with a focus on service quality and business growth.

Key Performance Indicators (KPIs) Performance will be evaluated against mutually agreed targets, including:
- Achievement of Personal Training revenue targets.
- Improvement in PT lead conversion and package sales.
- Trainer utilisation and productivity.
- Trainer quality assessment scores and capability improvement.
- Certification and competency compliance.
- Customer satisfaction, retention and repeat PT purchases.
- Timely completion of trainer assessments and development initiatives.
- Consistency of fitness standards across centres.
- Timely and accurate performance reporting.
- Execution of fitness improvement and commercial growth initiatives

Pay: ₹400,000.00 - ₹700,000.00 per year

Work Location: In person

📌 Fitness Manager (HSR Layout)
🏢 Game Theory India
📍 HSR Layout