Role & responsibilities

- Review transactions and all available information to understand our customers while respecting all identities.
- Make customer-centric decisions and take the path of least resistance to protect our customers.
- Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks.
- Identify suspicious activities and unusual patterns that could result in fraud, including, but not limited to, AML issues and activities reported by other staff members.
- Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behaviors.

Preferred candidate profile

- Bachelor graduates
- 1+ yrs International BPO Voice/Blended / Customer Support experience (Fraud, AML, KYC, Banking, Financial, Insurance, Billing, etc.)
- Excellent English communication




- Pune locals preferred (100% Work From Office / WFO)

Whats in it for you? Earn up to 39,300 Salary Package

4,500 Average Monthly Performance Incentives

3,000 Thrive-On Bonus (upon completion of 1 year)

Performance-Based Annual Increment (from year 2 onwards)

Both-Way Cab Service for a hassle-free commute

Rotational Shifts (US-based voice process)

Surprise Welcome Gift upon hire!

Monday to Friday

TIMING: 1:00 PM 8:00 PM IST

VENUE: Redbriks Offices, East Wing, 5th Floor, Marisoft Tower 3, Marisoft IT Tech Park, Kalyani Nagar, Pune 411014

Documents to Carry

Updated Resume / CV

Valid Govt. Photo ID Proof (Aadhaar / PAN / Passport)

Send to this email your Full Name + Date + Time of Arrival for attendance: [email protected]

📌 Fintech Risk & Compliance | AML & Fraud Investigations (Pune)
🏢 FPS Innovation Labs
📍 Pune