Purpose of the Role

1. Close assign task of Machine commissioning , Service request warranty / Non Warranty / ASC, Preventive maintenance warranty / ASC with the target period.
2. Responsible for revenue generation as per target in on warranty service , ASC and spares sale.
3. Take follow up with customer for purchase order , Proforma Invoice with HO , Payment follow up with customer and spares dispatch from HO after receipt of Payment.
4. Responsible for collection of receivable and return of defective spares to HO for analysis.

Responsibilities & Accountabilities
1. Ensure machine commissioning with in target period with signing of commissioning report
2. Closing service request with in the target period 90% complaint closing on same day with signing of service report
3.



Carry out preventive maintenance warranty / ASC as per the guidelines.
4. Provide inputs to CSD for critical complaints and product improvement
5. Generating service revenue through non warranty service , Annual service contract as per target. Arrange to send ASC quote to customer after expiry of warranty period and follow up for ASC Order.
6. Generating spares enquiry during service visit and achieve target. Arrange for quotation from HO spares dept.
7. Ensure targeted Hit Ratio from enquiry to sale for spares business.
8. Achieving revenue of ASC / Spares as per monthly target.

📌 Field Service Engineer - Nashik (Pune)
🏢 LMW
📍 Pune