Facilitator – BFSI

“Tata STRIVE is an established brand in the skill development sector, a division of Tata Community Initiatives Trust which addressing the pressing need of skilling India’s youth for employment, entrepreneurship, and community enterprise.

Visit here to know more - www.tatastrive.com”

Role

Facilitator – BFSI- BBDE

Objective

To ensure instruct and facilitate learners (who are school and college dropouts) in classrooms and workshops, if any. Delivery and continuous improvement of training programs; collating and sharing feedback about the training program; developing reinforcements and evaluating outcomes.

Key Responsibilities

● Demonstrates product & process knowledge, customer service skills, and selling skills specifically required in the BFSI industry.

● Create and maintain a positive and professional learning environment.

● Motivate learners through effective training methodologies both in group and individual classroom dynamics.

● Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training delivery, as per the framework provided.

● Conduct specific training needs assessments to support the design, development, and delivery.

● Monitor and measure the effectiveness of training programs and provide necessary feedback to the corporate team for necessary changes when required.

● Partner with learners in their learning process and ensure a positive impact on the scorecard.

● Performs other related duties as assigned or requested.

● To conduct classroom and practical assessments for the learners and evaluate their performance.





● Must be a leader who sets the standard and expectations through example in his/her conduct, work ethic, integrity, and character.

● Manage the design, delivery, and continuous improvement of training programs as well as ongoing learning opportunities across the organization, in support of the organization’s needs.

● Actively participate in the progressive disciplinary process for learners not able to meet or maintain standards of excellence.

● Should be connected to the market to create opportunities for ON-JOB TRAINING.

● Must be able to travel as needed.

Essential Skills

● Training experience – proficient in training methodologies used in the BFSI industry, and soft skills (communication skills, critical thinking, time management, team building, etc.).

● On-grounds experience in banking, financial services, or insurance industry.

● High energy, enthusiasm, motivational training style, and Strong people skills.

● Excellent creative and conceptual thinking abilities.

● Solid communication skills, both verbal and written. Reading comprehension in English should be high. Knowledge of the local language is preferable.

● Computer literate with in-depth knowledge of MS Office and web-based systems; visual aids, and technology.

● Problem resolution, communication, presentation, facilitation, and influencing skills required.

Reporting To

Center Manager

Location

Chennai

Qualifications

Graduate, Certified/Qualified/ Experienced Trainer

Desired Experience (years)

2 – 5 Years (minimum 2 years with the Skill Development Industry)

Reach us at

[email protected]

📌 Facilitator - BFSI (Chennai)
🏢 Tata Strive
📍 Chennai