About The Role

We are looking for an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company's service ecosystem, shaping the future-state ecosystem experience architecture and blueprint.

Roles And Responsibilities

- Define the future-state ecosystem experience architecture and blueprint
- Define and own the end-to-end customer experience architecture across the company's service ecosystem
- Design connected service ecosystems rather than standalone touchpoints
- Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning
- Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards

Requirements

- 8-12 years of experience in Service Design,



Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments
- Robust expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning
- Exceptional facilitation skills, with the ability to lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards
- Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead roles within large consumer-facing organizations

📌 Experience Design Team Leader - 3 Months - Remote - Octopus by RTG (India)
🏢 Robusta Studio
📍 India