- Effectively manage and process complaints and/or MDRs, which includes performing daily tasks associated with processing complaint files and MDRs across multiple product lines.
- Opening complaint records.
- Collecting necessary complaint information.
- Performing follow-up with the customer (written and verbal).
- Determining reportability of complaints.
- Creating associate Regulatory reports (e.g., MDRs) per regulations.
- Evaluating complaints for need to investigate and coordinating sample retrieval.
- Responding to customer complaints (written and verbal).
- Timely closure of complaints, as per procedure.
- Effectively manage workflow, identifying and escalating issues.
- Triaging internal and external communication for complaints.
- Participate in continuous improvement efforts and projects, as assigned.
Reasonable Accommodation
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.