Executive – Operations

Role Summary

Manage an assigned department within a Fulfillment Center / Sort Center, ensuring smooth shift operations, productivity, quality, SLA adherence, and manpower utilization.

Key Responsibilities

- Own day-to-day operations of the assigned department/shift.

- Plan and deploy manpower based on volume and operational requirements.

- Monitor productivity, SLA, CPT, throughput, quality, and process adherence.

- Ensure compliance with SOPs, safety, quality, and audit standards.

- Track operational performance through MIS, dashboards, and daily reports.

- Identify operational gaps, conduct RCA, and drive corrective actions.

- Coordinate with upstream/downstream teams for smooth shipment flow.





- Handle operational escalations and ensure timely resolution.

- Support team training, engagement, and performance management.

- Drive process improvements and maintain a protected, disciplined, and productive workplace.

Key KPIs

Productivity | SLA/CPT | Throughput | Quality | Manpower Utilization | Process Adherence | Safety | Audit Compliance | RCA Closure

Experience

1–3 years of experience in Fulfillment Center, Sort Center, Warehouse, Logistics, E-commerce, or similar high-volume operations.

📌 Executive - Operations (Surat)
🏢 Mahindra Logistics
📍 Surat