Core Responsibilities

- Customer Onboarding: Assist clients with product setup and implementation.

- Client Relationship Management: Build and maintain strong customer relationships.

- Product Training: Conduct product demos, walkthroughs, and training sessions.

- Customer Support: Handle customer queries via email, calls, and ticketing tools.

- Product Adoption: Help clients understand and effectively use Loyalty Program features.

- Cross-Functional Coordination: Work closely with Product, Technical Support, and Development teams.

- Follow-ups Reporting: Track onboarding progress, pending issues, and customer feedback. Maintain support reports and documentation.

Required Skills and Qualifications

- Experience: 1-3 years.

- Education: Bachelors degree in Business, IT, Computer Science, or a related field.

- Skills: Positive communication, problem-solving,



coordination, and time management.

- Language Preference: Proficiency in any South Indian language (Telugu, Tamil, Kannada, or Malayalam) is an add-on.

- Tools: Basic knowledge of MS Excel, Google Sheets, CRM, or ticketing tools.

- Preferred Experience: Exposure to SaaS products, customer success, client servicing, or technical support.

- Availability: Immediate joiners preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Executive - Customer Success (Ahmedabad)
🏢 Ecosmob Technologies
📍 Ahmedabad