24 Oct
|
Lendingkart
|
Ahmedabad
24 Oct
Lendingkart
Ahmedabad
Key Responsibilities
- Customer Support: Handle inbound and outbound calls, emails, and chats to resolve customer queries regarding loan accounts, interest rates, and repayment schedules.
- Onboarding & KYC: Assist customers with documentation, basic verification, and KYC processes in accordance with RBI norms.
- Issue Escalation: Maintain accurate logs of customer complaints in the CRM system and route complex issues to senior teams or the grievance redressal cell.
- Cross-Team Coordination: Collaborate with the sales, credit, and operations divisions to expedite issue resolution and maintain standard TAT.
📌 Executive - Customer Service (Ahmedabad)
🏢 Lendingkart
📍 Ahmedabad