We have an excellent chance for male candidates for the EV Service Advisor Role.

SPOT JOINING

About Client

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Role: EV Service Advisor

Roles & Responsibilities

Service Advisor

Roles & Responsibilities

Customer Interaction & Requirements Gathering

- Greet customers and understand their service requirements.
- Manage service appointments, ensuring timely flow and reducing customer wait times.
- Conduct a preliminary inspection of the vehicle with the customer to note down any visible issues or damage.

Job Card Creation & Workflow Coordination

- Create a detailed Job card with vehicle data, diagnosis, estimated working hours, completion date, and estimate of costs.
- Explain the work to be done to the customer, providing cost estimation and necessary information.
- Explain the jobs mentioned on the job card to the Lead Technician.
- Coordinate with the Lead Technician to ensure smooth workflow and timely completion of service jobs.
- Organize test drives with the Service Champion and Lead Technician to ensure accurate diagnosis.

Customer Approvals & Communication

- Obtain customer approval for any extensions to the service order and communicate this information to the Lead Technician.
- Maintain regular communication with customers, updating them on the progress of their vehicle service.

Issue Resolution & Upselling

- Address customer inquiries, concerns, and complaints promptly and professionally.
- Upsell additional services and products when appropriate.





Payment & Post-Service Engagement

- Assist customers with the payment process, ensuring clarity in invoicing and handling any billing discrepancies.
- Follow up with customers after service completion to ensure satisfaction and maintain records.
- Update customer feedback and escalate any unresolved complaints.

Vehicle Handover

- Handover the vehicle to the customer, explaining the jobs completed during the service

Skills Required Mandatory Skills

- Should have excellent communication, customer service skills & business acumen.
- Knowledge of 2-wheeler or 4- wheeler service and repair processes, preferably 2W EV knowledge
- Ability to explain technical information to customers.
- Strong problem-solving and conflict resolution skills.
- Multitasking and time management abilities.
- Patience and empathy when dealing with customer concerns.
- IT or DMS working knowledge.
- Basic computer skills for data entry and documentation.

Preferable Skills - 2W EV Knowledge

- Understanding of battery SOC (State of Charge), deep discharge, and charging/discharging processes.
- Knowledge of wiring diagrams, sensor management, and electrical circuits.
- Familiarity with BLDC motors, Hall sensors, and the working principle of Magneto.
- Knowledge of CDC (Charging-discharging) working cycles.
- Experience with battery BMS, connector placement, controllers and cell rotation principles.

Requirements

Experience: Minimum 1.5 years of experience

Education qualification: - Any Graduate or ITI in Electrical, or Diploma in Electrical & electronic Engg.

Benefits

Upto 23000 CTC including PF+ ESIC

📌 EV Service Advisor- Pan India
🏢 2COMs
📍 India