Job highlights

- Willingness to work an offshore shift with overlap to US Eastern Time. . Strong analytical,troubleshooting,documentation and communication skills. . Good To have. EDI setup and troubleshooting in Prelude. .
- Experience creating and modifying Prelude reports and administering scheduled reports and batch jobs. . .

Epicor Prelude Support Consultant 5-7 Years

Nagpur/Pune/ Bangalore/Chennai

Position: Epicor Prelude Support Consultant (L1/L2 Application Support)

Purpose of the Position The consultant will provide L1/L2 application support for Epicor Prelude ERP for a US-based foodservice equipment distribution client under a managed services engagement. Prelude is the highest-volume application in the environment with requests from Customer Service, Accounting, Purchasing, Warehouse and Sales. The role needs hands-on Prelude functional and technical knowledge to resolve order, invoicing, AR/credit, purchasing, reporting, batch job, printing and access issues within SLA, and to reduce repeat tickets through root cause analysis and documentation.

Key Result Areas and Activities:

- - Provide L1/L2 support for Epicor Prelude across Order Entry, Invoicing, AR/Credit, Purchasing, Receiving and Warehouse modules.
- Investigate and resolve stuck, held or failed orders, including pick, ship and order release issues.
- Resolve invoicing, credit release, collections, statements, prebills and out-of-balance issues with the Accounting team.
- Fix PO, receiver, vendor and forecasting issues raised by Purchasing and Warehouse teams.
- Monitor UDT errors, AUPDATE and scheduled batch jobs; fix failures and rerun jobs within SLA.
- Support, modify and troubleshoot Prelude reports, including scheduled reports (ZOPO, EOM, audit, receiving) and distribution lists.
- Manage user access, permissions, locked sessions and records, and set up new users and test accounts.
- Resolve printing, VSIFAX, label and email output issues for invoices, POs,



statements and pick tickets.
- Maintain item, SKU, pricing, contract, customer and vendor master data, and support EDI setup and data uploads.

- - Support month-end activities such as EOM reports, statements and balance checks.
- Answer how-to and process questions from business users, such as forecasting and Order Pad inquiries.
- Perform root cause analysis on repeat issues, document fixes in runbooks and the knowledge base, and identify recurring alerts that can be automated.
- Coordinate with the Epicor vendor on product defects and escalations, and support patch or upgrade testing.
- Update tickets with clear notes and closure details in line with ITSM processes and SLAs.

Work and Technical Experience:

- Hands-on Epicor Prelude ERP support experience, preferably in foodservice equipment or wholesale distribution.
- Positive working knowledge of Prelude modules: Order Entry, Invoicing, AR/Credit and Collections, Purchasing, Receiving, Inventory and Pricing/Contracts.
- Experience in the UniData/UniVerse (MultiValue) environment, including UDT error handling, file and record lookups and basic BASIC/Paragraph scripting.
- Experience creating and modifying Prelude reports and administering scheduled reports and batch jobs.
- Experience with print and output management, including VSIFAX, label/Zebra printing and emailed documents.
- Experience with Prelude user security, permissions and session management.
- Strong SQL and data analysis skills to validate and correct transactional data.




- Experience working with ITSM tools (ManageEngine or similar) against defined SLAs.

Must Have

- 5-6 years of overall experience in ERP application support.
- Hands-on Epicor Prelude experience across order-to-cash and procure-to-pay processes.
- Experience resolving UDT errors, batch job failures and scheduled report issues.
- Experience handling user access, permissions and locked sessions.
- Good understanding of distribution business processes across Customer Service, Accounting, Purchasing and Warehouse.
- Willingness to work an offshore shift with overlap to US Eastern Time.
- Strong analytical, troubleshooting, documentation and communication skills.

Good To have

- EDI setup and troubleshooting in Prelude.
- Exposure to Qlik Sense or NPrinting reports built on Prelude data, to support BI handoffs.
- Understanding of month-end close and AR reconciliation in distribution finance.
- Experience in managed services or offshore support engagements for US clients.

Qualifications:

- Bachelor s degree in computer science, Engineering, Information Systems, Commerce or a related discipline.
- 5-6 years of relevant experience, with hands-on Epicor Prelude support.
- ERP or ITIL certification is an advantage.

Qualities:

- Strong analytical and problem-solving skills with a practical, structured approach.
- Explicit communication with business users in Customer Service, Accounting and the Warehouse.
- Ownership mindset with careful documentation and knowledge transfer.
- Able to work independently and as part of a distributed team across time zones.
- Strong customer attention to detail and sense of urgency on business-impacting issues

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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