Equipment Installation Commissioning

- Install, commission, and validate CRRT HD devices at customer sites (ICUs, hospitals, dialysis units).

- Perform site readiness checks and ensure electrical, safety, and operational compliance before handover.

- Conduct basic operator orientation during installation in coordination with Therapy / Clinical teams.

Preventive Corrective Maintenance

- Execute scheduled preventive maintenance as per service manuals and global service standards.

- Diagnose and resolve hardware, electrical, mechanical, and software issues on CRRT platforms.

- Ensure first-time-fix wherever possible to minimize equipment downtime.

Breakdown On-Call Support

- Respond to breakdown calls within defined TATs, including emergency ICU situations.

- Provide on-site and remote troubleshooting support.

- Escalate unresolved issues through defined technical escalation pathways.

Documentation Compliance

- Maintain accurate service records, service reports, and work orders in service systems.

- Ensure compliance with Quality, EHS, and regulatory requirements (complaint handling, part traceability, calibration records).

- Support audits and field actions (FSNs, recalls, upgrades) as required.

Spare Parts Tools Management

- Manage assigned spares inventory, tools, and test equipment responsibly.

- Ensure timely consumption reporting and replenishment of spares.

Customer Interaction Experience

- Act as the technical point of contact for hospital biomedical teams and ICU stakeholders.





- Communicate clearly with customers on issue diagnosis, resolution, and device status.

- Build trust through professional conduct, responsiveness, and technical expertise.

Cross-Functional Collaboration

- Work closely with Therapy Specialists, Sales, and Customer Support teams to ensure seamless customer support.

- Provide technical inputs during new product launches, upgrades, and service readiness activities.

Education Experience

- Diploma / Bachelor s Degree in Electronics, Biomedical, Electrical, or Instrumentation Engineering

- 2-5 years of relevant field service experience in: Medical devices, ICU equipment, dialysis / renal therapies, or critical care systems

- Prior experience with life-support or high-acuity devices is strongly preferred

Core Skills Competencies

- Solid troubleshooting and problem-solving skills

- Good understanding of electro-mechanical systems

- Customer-centric mindset with ability to work in critical care settings

- Willingness to travel extensively and support on-call requirements

- Basic computer skills for service documentation and reporting

- Knowledge of quality systems and complaint handling processes

Reasonable Accommodation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Engineer, Technical Services (Gurugram)
🏢 Vantive Healthcare Technologies
📍 Gurugram