Job Summary

Job title: Engineer- Aftermarket Sales

Location: Ghaziabad The Aftermarket Sales Engineer for Power Tools and Industrial Lifting is responsible for maximizing lifecycle value of customer assets through preventive maintenance, OEM spare parts, repairs, refurbishment, modernization, and long-term service agreements. By leveraging Total Cost of Ownership (TCO) principles, the role helps customers improve safety, reliability, and productivity while reducing downtime and overall operating costs, thereby driving sustainable aftermarket growth and recurring revenue for the business.

Responsibilities

- Maintain a comprehensive database of installed power tools and industrial lifting equipment within the assigned territory.
- Build solid relationships with Customer manufacturing engineering, Production engineering, purchase, project and maintenance teams.
- Conduct regular customer visits to understand equipment utilization, maintenance practices, and operational challenges.
- Identify aftermarket opportunities across the entire equipment lifecycle.
- Promote preventive maintenance programs to increase equipment availability and reliability.
- Analyze equipment operating hours, service history, usage patterns, and failure trends.
- Recommend replacement of wear parts before failure occurs.
- Drive sales of preventive maintenance kits and scheduled replacement components.
- Convert inspection findings into spare parts and service orders.
- Educate customers on the financial benefits of planned maintenance versus breakdown repairs.




- Act as a trusted advisor by helping customers understand lifecycle costs associated with equipment ownership.
- Demonstrate how preventive maintenance can reduce:
- Unplanned downtime
- Emergency repair costs
- Production losses
- Overtime maintenance expenses
- Safety incidents
- Equipment replacement costs

- Develop business cases comparing:

- Preventive maintenance vs. corrective maintenance
- OEM parts vs. non-genuine parts
- Repair vs. replacement decisions
- Planned shutdown maintenance vs. emergency breakdown repairs

- Position services and parts as tools to:

- Extend asset life
- Reduce maintenance expenditure
- Enhance productivity
- Improve equipment availability
- Improve return on asset investment

- Conduct equipment condition assessments and site surveys.
- Perform health checks for lifting equipment and power tools.
- Identify worn-out or safety-critical components.
- Generate inspection reports with maintenance recommendations.
- Develop commercial proposals based on audit findings.
- Support customers in complying with safety and statutory inspection requirements.
- Identify opportunities for equipment refurbishment and rebuild projects.
- Promote overhaul programs to restore equipment performance.
- Recommend repair solutions based on equipment condition.




- Provide customers with cost-benefit analysis of repair versus replacement.
- Coordinate repair activities with service centers and field teams.

- Promote and secure

- Annual Maintenance Contracts (AMC)
- Preventive Maintenance Agreements
- Inspection Contracts
- Calibration Services
- Repair and Overhaul Agreements

- Responsibilities include:

- Contract renewals
- Contract profitability
- Multi-year service agreements
- Expansion of service coverage across customer sites
- Prepare technical and commercial quotations.
- Coordinate with service, operations, procurement, and supply chain teams.
- Ensure competitive pricing while maintaining profitability.
- Negotiate contracts and service agreements.
- Follow up quotations and improve order conversion rates.
- Monitor open opportunities through CRM systems.

- Achieve targets for:

- Spare parts sales
- Service revenue
- Repair revenue
- AMC revenue
- Refurbishment projects
- Upgrade projects

- Improve aftermarket attachment rates.
- Increase recurring revenue through long-term service agreements.
- Manage profitability and gross margin performance.
- Drive sustainable growth within the installed base.

- Collaborate closely with

- Service Engineers

- Service Managers

- Product Specialists

- Supply Chain Teams

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Engineer - Aftermarket Sales (Ghaziabad)
🏢 Ingersoll Rand
📍 Ghaziabad