- About the role

We are looking for an organised, detail-oriented E-commerce Operations Executive to manage the day-to-day running of our online sales channels. You will make sure orders are processed, packed and delivered on time, listings and stock are accurate, and customers have a smooth experience from order to delivery. You will work closely with our head office, retail and accounts teams.

Key responsibilities

- Process and track orders daily across online marketplaces (such as Amazon and Flipkart) and our own website, and make sure they are dispatched within the agreed time.

- Create, update and optimise product listings, including titles, descriptions, images, pricing and offers, as guided by the team.

- Maintain accurate inventory across channels, coordinate stock availability with the warehouse and retail teams, and flag low or out-of-stock items early.

- Coordinate with courier and logistics partners, follow up on delayed, lost or damaged shipments, and manage returns, RTOs and refunds.

- Respond to customer queries, complaints and reviews promptly and professionally.

- Monitor seller account health, cancellations, return rates and platform notifications, and act on issues quickly.

- Reconcile marketplace payments, settlements and invoices with the accounts team, and share order and sales data for GST and bookkeeping.

- Prepare daily and weekly reports (orders, sales, returns, stock, delivery performance) in Excel or Google Sheets.





- Support promotional campaigns, sale events and new product launches on each channel.

Required skills and qualifications

- Graduate in any stream (B.Com, BBA or similar preferred).

- 1 to 3 years of experience in e-commerce operations, marketplace seller management or order management. Strong freshers will also be considered.

- Hands-on knowledge of seller panels such as Amazon Seller Central and Flipkart Seller Hub.

- Valuable working knowledge of Excel or Google Sheets (formulas, filters, pivot tables).

- Strong attention to detail, with good written communication in English and Hindi.

- Ability to manage multiple tasks, meet deadlines and work with different teams.

Good to have

- Experience with Shopify, WooCommerce or similar website platforms.

- Understanding of shipping aggregators, COD and prepaid order flows, and GST basics for e-commerce.

- Basic product photography or listing content skills.

How your performance will be measured

- Orders dispatched within 24 hours of receipt.

- Order cancellation, return and RTO rates within target.

- Listing and stock accuracy across channels.

- Seller account health and customer rating maintained above platform benchmarks.

- Reports delivered on time and payments reconciled each week.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

- Paid sick time

Work Location: In person

📌 E-Commerce Operations Executive (Dehradun)
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📍 Dehradun