- Coordinate with vendors for product supply, maintenance, and team training.

- Devise new packages or promotions to enhance revenue.

- Monitor Rooms, Spa & Salon and Sports revenue during the shift and identify opportunities for upgrades, cross-selling and pre-booking.

- Monitor usage of consumables (spa products, towels, gym supplies) to minimize wastage and control costs.

- Support department heads in staying within allocated budgets for wellness and activity areas.

- Supervise front desk staff to maintain a warm, effective, and professional welcome.

- Train staff to handle member check-ins, queries, and guest interactions with personalized service.

- Resolve member concerns and operational challenges promptly and courteously.

- Oversee member appointments, feedback, and customization of wellness packages.

- Address member feedback and resolve disputes or operational issues in real time.

- Lead by example in creating a welcoming and courteous club environment.

- Ensure all bookings, reservations, and events are managed effectively.

- Maintain logs, reports, and internal communication for smooth shift transitions.

- Monitor service quality, hygiene protocols, and member satisfaction in spa & salon.

- Ensure all activity zones (Gym, Swimming Pool, MPC, Billiards Room, Squash Courts, etc.) are clean, safe, and guest-ready.





- Supervise spa and salon teams to ensure high standards of wellness and grooming services.

- Coordinate with trainers, coaches, and attendants to deliver consistent member experiences.

- Monitor usage of equipment, adherence to booking protocols, and safety guidelines.

- Enforce club rules, dress codes, and discipline standards in all activity zones.

- Conduct routine inspections of guest rooms and all Club public areas; monitor cleanliness, grooming, linen/amenity availability and housekeeping deployment; coordinate immediate corrective action wherever standards are not met.

- Conduct routine checks and audits of fire safety, emergency procedures, and cleanliness.

- Escalate maintenance and member issues to the concerned departments as necessary.

- Conduct pre-shift briefings and Club walkthroughs; review occupancy, room arrivals, bookings, events, Spa/Salon appointments and sports reservations; ensure proper shift handover.

- Manage grooming, punctuality, and professionalism of all staff.

- Provide on-ground support to various teams and act as the go-to leader during the shift.

- Enforce adherence to health, hygiene, and safety protocols across all departments.

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Duty Manager/Supervisor (Mumbai)
🏢 tek shivan inspiring
📍 Mumbai