Lead international US voice BPO operations, managing 200–300+ FTEs. Own client relationships, P&L;, SLA/KPI performance, quality, CSAT, AHT, budgeting, and process improvement. Drive operational excellence and leadership development.
Required Candidate profile
Candidates must have 5–7 years in senior leadership, international voice process expertise (preferably US), and experience managing 300+ FTEs. Solid P&L; ownership, US client handling, WBR, SLA/KPI.
Perks and benefits
US Shift
Cab Facility
Weekend Off
📌 Director- US Banking Voice Operations (Delhi)
🏢 HR Hai
📍 Delhi