Duties/Responsibilities:

- Manage Software and Hardware Inventory/Asset management.

- Troubleshooting Laptop/desktop hardware and software applications.

- Installation of Various Operating Systems like Windows 7, Windows 8, 10, and 11, and preparing recent desktops and laptops ready with standard applications.

- To solve basic users level calls on Microsoft Windows/MS Office 365/Wired and Wireless Network-related issues.

- Provide end-user support, physically and remotely.

- Work closely with ticketing portal and timely resolve the tickets as per SLA.

Skills to have:

- Basic Working knowledge in AD, DHCP, DNS, TCP/IP Networking File/Print Server.

- Basic networking knowledge with switches/Routers and OSI Models.

- Should have good knowledge of Windows Application Level Troubleshooting for Server/Desktop.

- Basic Networking, Windows desktop troubleshooting, Hardware Support.

📌 Desktop Support Engineer (Nagpur)
🏢 Saini Electrical
📍 Nagpur