- Troubleshooting & fixing desktop / laptop OS, e-mail client Creating OS images to reduce the OS deployment time

- Mentoring L1 teams unresolved issues.

- Leading the L1 teams in absence of Team Leader

- Ability to quickly analyze & diagnose technical problems

- Independently generates solutions based on analytical, technical skills and train other team members

- Problem determination and resolution within SLA's

- Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations

- Patch management for desktops – ensure critical patches are updated on schedule

Pay: ₹23,000.00 - ₹26,000.00 per month

Education

- Bachelor's (Required)

Experience

- Desktop support: 2 years (Required)

Work Location: In person

📌 Desktop Support Engineer (Gurugram)
🏢 Acute Informatics
📍 Gurugram