POS &

- Store Hardware Maintenance: Install, configure, and troubleshoot point-of-sale (POS) billing terminals, desktops, barcode scanners, and receipt printers. Software &
- OS Support: Install and update operating systems (Windows), billing software, anti-virus programs, and Microsoft Office.

Local Network Troubleshooting: Manage basic LAN connectivity, configure IP addresses, and fix local router or switch issues to keep billing systems online. User &

- Credential Management: Assist store staff with password resets, login failures, domain access, and configuring official emails (Outlook).

IT Asset Tracking: Maintain a daily inventory sheet of all operational and spare IT hardware (monitors, CPUs, peripherals) across the mall branch. Ticketing &

- Escalation: Log technical issues via internal ticketing platforms, perform first-level troubleshooting, and escalate complex network or server problems to central IT teams.

📌 Desktop Support Engineer (Chennai)
🏢 R S Brothers Retail India
📍 Chennai