Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with easy, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Ability to travel and work after hours when necessary.

Excellent interpersonal skills.

Good written and verbal communication skills.

Help create technical documentation and manuals

📌 Desktop Engineer (Gujarat)
🏢 Sundaram Finance
📍 Gujarat