Job Summary The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

- Achieve collections target by visiting customers/agency.
- Monitor performance against set parameters and provide regular updates.
- Ensure legal guidelines are complied with while repossessing products.
- Maintain accurate records of customer interactions and transactions.
- Provide regular reports on collection activities and performance.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management
- Develop and implement strategies to improve collection rates.
- Case to Case tracking
- Resolution at per AOP with in agreed timelines
- Portfolio Management
- Debt Collection Strategy




- Target Achievement
- Regulatory Compliance
- Reporting and Analysis
- Risk Management
- Team Leadership
- Vendor Management
- Co-ordinating with internal and external clients

Qualifications Role: Service Manager, Industry Type: Banking, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: After Sales Service & Repair Education UG: Any Graduate PG: Any Postgraduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills debt debt managementhandle escalationslegallegal guidelinesloans

📌 Deputy Manager - Debt Management Services - Consumer (Pune)
🏢 Bajaj Finance
📍 Pune