Designation: DGM

Experience Required: 12 - 18 years

Work Location: Chennai (WFO)

Role summary

Own end-to-end delivery for assigned accounts, meeting operational, financial, and quality commitments while building a capable, stable team.

Key Responsibilities

- Administer the delivery of peer review services for our customers and oversee a team of Peer review assistants.
- Ensure smooth team functioning to meet the productivity and quality targets across the given portfolio.
- Manage journal rollouts end-to-end, including capacity planning for recent titles or accounts
- Review performance data and reports, identify root causes for drops, and drive corrective and preventive action
- Collaborate with the customer vendor management team to resolve challenges and share improvement ideas on reporting, process improvement, and quality management.
- Represent the Journal Editorial Services team in client and senior management updates.
- Responsible for the recruitment, training,



coaching and performance management of the team members.
- Identify high-potential talent and contribute to staff development plans and succession readiness
- Ensure timely and accurate billing and invoicing for all Journal Editorial services under their accounts
- Identify and drive automation, tooling, and process improvements, with measurable impact on efficiency, TAT, or cost

Required skills & experience

- Has experience of managing teams in scholarly publishing, preferably in the journal peer review process.
- Experience in peer review management systems, such as Editorial Manager or Scholar One.
- Experience in customer-facing roles.
- Has good people and team management skills.
- Has good stakeholder management skills

Interested applicants, please share your updated profile to [email protected]

📌 Deputy General Manager - Peer Review Services (Chennai)
🏢 Lumina Datamatics
📍 Chennai