Group Company: Kirloskar Oil Engines Ltd

Designation: Deputy General Manager

Office Location: Khadki, Pune

Position description: Head - Customer Support (Defence, Marine and Power Plant Business)

Primary Responsibilities: Spearhead Service Operations of PAN India for Defence, Marine and Power Plant segments including Training services and Customer quality operations.

Additional Responsibilities: Training and Customer quality

Reporting Team

- Reporting Designation: Regional Service heads (North,East, West and South) + Training Manager and Customer quality Manager
- Reporting Department: Head - Defence, Marine and Power Plant Business

Educational qualifications preferred

- Category: Tecno-commercial
- Field specialization: Services related customized Products served in Defence, Marine and Power Plant businesses
- Degree: BE (Mech ) / Electrical
- Academic score: Corporate Experience
- Institution tier: -

Required Certification/s: -

Required Training/s: KOEL Product Knowledge - related to Medium and Large Engines supplied for Defence,



Marine and Nuclear and other stationary Power Plants.

Required work experience

- Industry: Diesel Engine manufacturing
- Role: Middle Management cadre - handling min 10-12 reports
- Years of experience: 15 to 20 years

Key Performance Indicators: Providing prompt service operations, resolution of Field complaints within 48 h + Ensuring training of channel reps and customer reps and customer quality support.

Required Competencies: Technical and fault finding

Required Knowledge: Services of Customized product, quality and training.

Required Skills: Product Knowledge application, Analytical skills

Required abilities

- Physical: Good
- Other: -

Work Setting Details: Team building

Specific requirements

- Travel: Frequent
- Vehicle: -
- Work Permit: -

Other details

- Pay Rate: -
- Contract Types: NA
- Time Constraints: -
- Compliance Related:-
- Union Affiliation: -

📌 Deputy General Manager. (Pune)
🏢 Kirloskar Oil Engines
📍 Pune