Job Summary The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

- Achieve collections target by visiting customers/agency.

- Monitor performance against set parameters and provide regular updates and providing proper guidelines.

- Milestone reviewing and tracking.

- Ensure legal guidelines are complied with while repossessing products.

- Travelling with the RO''s.

- To do timely allocation of the cases of the team members.

- Should be Profecient in excel.

- Daily tracking of the performance of the team members.

- Maintain accurate records of customer interactions and transactions.

- Handle escalations promptly and effectively to resolve issues.

- Daily DRR (Daily Risk Report) management. Develop and implement strategies to improve collection rates.

- Counsiling and grooming of his direct reportee to enhance and polish their skill sets.

- Manage a team of collection officers to achieve overall targets.





- Rectify problems encountered during the collection process.

- Manage average collection reports to monitor and improve collection performance.

- Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management

- Litigation Case Management

- Compliance Risk Mitigation

- Reporting Documentation.

Qualifications

- Daily DRR (Daily Risk Report) management

- Develop and implement strategies to improve collection rates.

Role: Service Manager,

Industry Type: Banking,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: After Sales Service & Repair

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Debt

Debt ManagementFinanceHandle EscalationsLegalLegal GuidelinesLegal RecoveryLoans

📌 Deputy Area Manager - Debt Management Services - Rural (Mumbai)
🏢 Bajaj Finance
📍 Mumbai