Role & responsibilities

- Generate leads through outbound calls and convert them into confirmed bookings.

- Qualify leads, understand customer requirements, and handle objections to maximize conversions.

- Follow up with interested, existing, inactive, cancelled, and no-show customers to drive conversions and repeat bookings.

- Own customer follow-ups from the initial interaction through booking confirmation or closure.

- Promote Zigly services, packages, memberships, and offers.

- Identify cross-selling and upselling opportunities to increase revenue.

- Maintain accurate customer and lead information in the CRM.

- Coordinate with internal teams to ensure smooth booking execution.

- Maintain daily activity and conversion reports covering calls, leads, bookings, and revenue.

- Achieve assigned calling, conversion, booking, and revenue targets.

Preferred candidate profile





- Graduate in any discipline.

- 2- 5 years of experience in Business Development, Inside Sales, Tele sales, Tele calling, CRM, Lead Generation, or Customer Retention.

- Excellent verbal communication skills in Hindi and English.

- Solid persuasion, negotiation, objection-handling, follow-up, and customer-handling skills.

- Proven ability to work toward sales, conversion, and revenue targets.

- Target-oriented and comfortable working in a fast-paced environment.

- Proficiency in MS Excel and Google Sheets.

Working Conditions

- Six-day work week with rotational weekly offs.

- Work from Zigly Head Office, Delhi.

- Performance-based incentives, where applicable.

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