Roles & Responsibilities

- Reply to customer enquiries on Instagram and WhatsApp.
- Share product links, prices, product codes and availability.
- Handle customer questions about orders, delivery and tracking.
- Follow up with interested customers and assist them with purchases.
- Manage daily orders through WooCommerce (WordPress).
- Verify order details and maintain accurate order records.
- Update product listings, descriptions, prices and stock as authorized.
- Coordinate order packing, dispatch and courier tracking.
- Maintain separate records for prepaid and Cash on Delivery (COD) orders.
- Prepare daily sales reports and track pending orders, cancellations and returns.
- Report website issues and customer complaints to the owner.

Preferred Candidate Profile

- Basic computer and internet skills.
- Good communication skills in English; Tamil is an advantage.
- Knowledge of Instagram,



WhatsApp and online shopping platforms.
- Basic knowledge of WordPress or WooCommerce is preferred.
- Organized, responsible and willing to learn.
- Freshers with suitable computer and communication skills can apply.

Perks and Advantages

- Opportunity to learn e-commerce business operations.
- Training and guidance will be provided.
- Salary based on skills and experience.
- Supportive working environment

Role: Catalog Executive, Industry Type: Gems & Jewellery, Department: Merchandising, Retail & eCommerce, Employment Type: Full Time, Permanent Role Category: eCommerce Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Product ListingCatalog E-commerce

📌 Customer Support Lead (Chennai)
🏢 Aishi Jewellery/ Divya Ravindran
📍 Chennai