Job Title - Customer Support Executive

Location- Noida Sec-63 - Onsite

Experience- 1-2 year

Company Description WonderStand is a home essential brand focused on making everyday living stylish, functional, and affordable. The company offers a wide range of durable household products that enhance spaces from balconies to gardens, kitchens, and more.

Through its brands Mr. Right and WonderStand, the company delivers long-lasting solutions designed to simplify home organization and comfort. WonderStand emphasizes value for money, practical innovation, and reliable quality, helping customers create a chic and comfortable home without overspending.

Role Description The Customer Support Executive is a full-time, on-site role based in Noida. In this position, the individual will respond to customer inquiries via phone, email, chat, and online platforms, providing accurate information about WonderStand products and services.

Daily responsibilities include resolving complaints, handling order and delivery queries, guiding customers through basic troubleshooting, and ensuring timely follow-up on open cases. The role also involves documenting interactions, escalating complex technical or service issues when needed,



and collaborating with internal teams to improve processes and customer experience. The executive will be expected to maintain a professional, empathetic communication style and support continuous enhancement of customer satisfaction.

Qualifications

- Strong Customer Support and Customer Service skills, with the ability to manage inquiries and complaints effectively.
- Experience in Online Support, including handling queries through email, chat, and social media platforms.
- Ability to focus on Customer Satisfaction by building rapport, understanding customer needs, and following up consistently.
- Basic Technical Support capabilities to assist customers with product usage issues and troubleshooting.
- Excellent verbal and written communication skills in English and Hindi.
- Comfort with using CRM tools, ticketing systems, and standard office software.
- Strong problem-solving, time management, and organizational skills.
- Ability to work on-site in Noida and collaborate effectively in a team setting.
- Prior experience in customer-facing roles, preferably in consumer products or e-commerce, is an advantage.
- Minimum of a high school diploma; a bachelor’s degree in any discipline is preferred.

📌 Customer Support Executive (Noida)
🏢 WonderStand ✨
📍 Noida